Let me first start off by saying that the resort a...

Let me first start off by saying that the resort as a whole was very nice. The staff on the other hand is another story. First off, when my husband and I first got to the resort the security guard was very rude. My husband and I asked him for directions to check in and he pointed us across the street . Not to mention we told him and showed him the paperwork to Hilton. Next when we finally figured out we were actually at the right resort the first time we turned back around and the other security let us in. Now, we get to the counter to check in and the front desk clerk informs me of the resort fee which needed to be charged which was no problem due to the fact I was told this before arrival. Now my card is ran and I notice my card was ran for an additional night and the resort fee . So I ask the clerk about the charge which she stated was a pre authorization hold from my bank. So at this point I am very upset because extra money was taken off of my card I was not aware. After the entire weekend on the phone with my bank I find out during check out that the preauthorization was from the resort not my bank . So in other words the staff knew this and did not let me know. This was a honeymoon vacation which turned bad. Do not recommend.