Al Ruiz

Review of Sheraton Lisle Hotel

I check in early and it was okay, no issues Howeve...

I check in early and it was okay, no issues However, I experienced poor service when calling the front desk to make a simple request. Requested an extra towel, 2 times, and it took a 3rd request to get it
Water pressure at the 8th floor (Club level) feels low. Workout room was dirty, garbage and 2 water bottles on the floor next to the eliptical machines, used towels not inside the dirty bin and the TVs were not working. I was very surprised about this. I mentioned this to the front desk and she just thank me for letting her know.
I am surprised the staff at this hotel is not paying attention to these small details. This does not feel like an SPG Property. Management needs to train staff and do something about it. As a seasoned traveler, and SPG Platinum, this hotel left me with a really bad impression.
On my next trip, I will go the the Marriot on Diehl Road.