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Review of Viva resorts

The location is great, except in the hotel area yo...

The location is great, except in the hotel area you can't do anything.
The staff at the reception often try to turn on the paid safe in the room!
There is only one area of the hotel for free, and this is just a disaster. It sometimes takes half an hour to log into the network.
We were there during Hurricane Irma in September 2017 and it's hard to believe - but the hotel actually didn't think it necessary to provide free WiFi everywhere on those bad days so that you could inform your relatives that it was fine goes !! That's really more than bold, because as you can imagine, the free WiFi area was way too crowded during the Hurricane.
The food at the snack bars was sometimes really unreasonable, but you had no other choice if you wanted to eat something in between.
The room had no balcony and of course not the sea view requested in the booking, what else! It was old and the lack of a balcony made it stuffy very quickly! You also noticed that the shabby rooms without a balcony were mostly Germans who had booked with German travel agencies!
Would really recommend everyone to spend a little more money and go to another hotel or maybe even to another country in the Caribbean, because you can tell that the Dominican Republic is the cheapest destination for tourists there (in the clientele and in the presentation).