I have been a customer of iinet for a few good yea...

I have been a customer of iinet for a few good years now, by choice & not because i have to, since they offer a no contract account, which was a main reason for me initially choosing iinet.
And during this time we have had a great relationship.
Accounts/billing employees have been great & have bent over backwards for me, on many occasions, when iv needed extensions on my payments and i can not speak highly enough of their tech support staff.
As over the years & considering that i am totally IT illiterate, they have been so patient with me, as hard as mustav been for them all, but they have always committed themselves to assisting me 110% no matter how frustrating i have been for them - & have never hung up on me once, yet, sticking it out to rectify whatever problem i have caused.
And i must say , the little things do go along way, as the birthday emails that they send me (& xmas/new year ones aswell) are absolutely gold
and just go to show that me, as a customer of theirs, am seen as important, as well as putting a massive smile on my face while i watch them.
iinet has been just good all round because, i am a single mother of 3 older kids and am now raising a 7 & 8 year old, so i am not financial by any means and as all my kids are flat out on the internet 24/7 & i run so many devices, especially 2 xboxes so no interupted game streaming is a must, if not kids will go crazy, and theyve been happy
so if their happy , im happy
And as i will admit i am a tad bit lazy and iinet are great for lazy people & cater for us so well as i am not as patient as i used to be
So iinets "call back' option is another 1 of their best features
as with a household of young & older kids iv got no time to be waiting on hold,so them calling me back is great -[if they actually had a call free number to call them on, that would be fabulous, as a few times iv been out of phone credit..]
But, emailing iinet works well too and they actually do read them and reply back to you by email & they will also telephone you back too if you tell them that you have no credit to call them with.
i am glad that i chose iinet as my internet carrier
and if you choose them too then so will you.