One pane of glass on my patio door was broken. Th...

One pane of glass on my patio door was broken. They sent a glazier to look at it the following day. He showed me a quote but did not give me a written copy. I was told he could come to replace the window the following Wednesday at 8:30am. I phoned Able Group to ask for a written quote. One was sent, but it did not include the price! I phoned a further two times before someone sent me the right one. The glazier didn't arrive on Wednesday so I phoned Able Group who told me it had been booked for Thursday. Thursday came and Able Group phoned me to say that the glass wasn't ready but it would be on Friday. Friday came and so did a phone call saying it would now be Monday. I was at work on Monday so arranged it for the afternoon but had to come home early.
In the process of removing the old pane of glass, the glazier's assistant accidentally smashed it all over my hallway.

In fairness to the glazier, he swept it up properly , though he had to borrow my dustpan and brush and hoover as he didn't have either in the van(!)

When he'd finally finished, I checked the door and discovered the lock didn't work. He then offered to replace it and he put a new, better lock in. Able Group, consider this a zero star review for your service , but your glazier was good enough to knock 10% off and provide the replacement lock for free, and he did a decent job of cleaning up after himself so give him the two stars. He can put one on the back of each heel of his boots.

Apparently he'd been dealing with angry customers all day.