Alexander Karvasarski

Review of Quest Trade

The customer service went down to unacceptable lev...

The customer service went down to unacceptable levels. It takes number of days to process any request (before it was one or 2 days). The lines are always busy and waiting time is long. They don't process letters of direction like before. They just ignore them until you call and ask them to push it. This way they force even more people to call, which creates even bigger phone calls traffic... Very bad when such customer service associates with your investments.