When booking our hotel in Malta, we had relied on ...

When booking our hotel in Malta, we had relied on the many very positive reviews of the hotel and at the end, on the spot, bitterly disappointed. We are on 16.06. arrived at the hotel at 2:00 in the morning. The entrance of the hotel was absolutely unimpressive as it was NOT lit. In front of the main entrance was a wall full of planks, so the entrance was closed! Next to it went up a very narrow staircase. A small sign on the wall indicates that the reception is at the top. The gentleman at the front desk was extremely rude and offered us two women also NO help. In all seriousness, we had to carry our heavy heads ALONE up the steep stairs. The next morning at 7:30 am we were awakened by excessively loud construction noise. That dragged on for the whole week. The hotel is extremely dirty due to the construction work on ALL floors, in the entrance and pool area as well as in the dining room! None of the emergency exits were open, the doors to the staircase were closed! Since the stairwell is under construction. The room we stayed in had a window to a light shaft. Thus, it was always dark in the room and you could of course completely forgotten! In addition, there were new technical defects in our room every day. Shower broken (this was until the end only extremely limited), fridge did not work, cabinet light defect, water damage in one floor above us (this had to staff in our bathroom to the damage to check, but the ceiling tile was never mounted again.) Beyond The air conditioning in the room was extremely noisy even on the smallest level. So it was almost impossible to sleep in peace. The service was also mixed. Except for the receptionists Katja (She was always accommodating, helpful and very friendly, as you would expect on holiday!) All other ladies and gentlemen were all extremely rude and not helpful. You always get the feeling that you are not wanted here. This continued with the service staff in the evening. Especially the restaurant manager always radiated a bad mood and was the guests very rude and arrogant! I would advise against the current circumstances, anyone who wants to relax and above all to enjoy all around and still enjoy excellent service, advised not to book here!