Took my very elderly mother in for X-rays- she nee...

Took my very elderly mother in for X-rays- she needs assistance understanding what she is being told - due to hearing problems she only gets about half. I was NOT able to accompany her into the hospital even though I called last week to make sure we could do a walk-in. I am extremely unhappy that they will tell her things and I know they will just assume she understands. (And she won t and Cottage WILL BE AT FAULT) I am also aware this is for her protection but so is my accompanying her is also for the hospitals protection. This is totally unacceptable and I will no longer recommend.