Dale Cramer

Review of BMW of Murray

I had 2 recalls, I called on a Saturday and was to...

I had 2 recalls, I called on a Saturday and was told there was an opening at 7:00 am on Thursday which was acceptable.
So I took it in the Wednesday before to leave overnight.
I was greeted and taken care of quickly by the receptionist who was friendly.
I had a few minutes before my ride arrived and as I watched out the window I saw the kid taking my car and was shocked when I saw him race down the extremely short alley on the side of service department! Hence the 4 star rating which is the only problem I have.
I was told that the recalls would take about 5 hours and I received a call 3 and a half hours after my appointment which surprised me.
I think they need to watch those kids a little closer because the way he drove my car was totally unnecessary and highly unprofessional.