Do NOT rent from this business.

Do NOT rent from this business.

To start, they are not accommodating to emergency situations whatsoever. My group had 9 girls and we had paid everything on time. One of our girls missed her flight and she had the money order for the security deposit. She wasn't able to get to Myrtle until 9 PM that night (we got there at 10 AM). So the first thing we did was go to the Myrtle Beach Tours office and explain our situation and see if there was some way we could get the keys to the house before 9 that night. We had no place to go and no where to put our luggage otherwise. The supervisor gave us two options, either take out more money to pay the security deposit now (which was $450 and we are college students who do not have that kind of money just laying around) or try to get the money order reprinted. He wouldn't do anything else because Duke students that had stayed there the last weekend never paid their security deposit on time and had a party and cops were involved. The options weren't possible for us so we accepted we weren't getting in our house until late that night. I told my dad what happened and he transferred me the money for the security deposit so we could get in the house. I was so happy I took the cash out and told them we were able to pay it. They told us to meet them at the house with the money and they would meet us there with the keys at 3. We waited for 30 minutes, calling and texting them but no answer and no one showed up. We finally got a response and they asked us to now come into the office. We take an uber to the office yet again costing us more money. When I try to give them the money, the supervisor comes out again and starts yelling that they were calling our group leader (WHO I TOLD THEM MISSED HER FLIGHT) and that's why we could not get ahold of anyone. Then he tries to tell us that it cant be cash it has to be a money order and at this point I got so mad I started crying. I said "No, you told me this morning to go take cash out at the atm down the street and that would work." He then doesn't know what to say and turns around and as he walks out he yells in an annoyed tone, "Can we get one person per group in here PLEASE". I was full into a breakdown at this point so I walked outside. One of my group members went in and he tried to tell her that he never told us they would meet us at the house. He literally read his text to us out loud where it clearly stated he would meet us at the house at 3. When he read his own words out loud and realized he was wrong, he scoffed and said "Whatever we'll take the cash." After that terrible interaction I was not looking forward to the rest of the week.
The house probably hasn't been renovated since it was built. The windows and blinds barely worked, the wifi stopped working the first day and it wasn't fixed until the second to last day, the toilet takes two flushes for everything to go down, the beds are hard as a rock and the floors are literally uneven. When I called about the wifi, the same supervisor answered and gave me the worst attitude. He said that no other guests said anything about wifi not working and asked if we could get onto another wifi network. I said no, it would not allow us onto the network we need our own wifi that we paid for. He said he couldn't do anything else and that he would let the property manager know. It was finally back up and running on our second to last day.

All in all, the experience with this company is a very negative one and I will never be coming back or recommend them to anyone.