Ray Ricci

Review of City Utilities of Springfield

Horendous service! Words can't really do it justic...

Horendous service! Words can't really do it justice. Moved to MO from out of state and immediately had issues with this provider. First they told us, my girlfriend and i, we were confirmed for automatic payments, but later received a letter stating we had missed a payment. Called them up and they said it was their mistake and that there would be no late fees. Next month same thing, called them up and they said they didn't have us registered for the automatic payments and that we would have to pay the entirety of the bill including late fees. I called back a few days later where I was transferred 3 times then hung up on. I called back several more times and left messages for then to have someone call me back so that I could get this taken care of, I received no response and was called on Friday right before they closed for the day that they would be shutting off my power in Monday due to late charges. Currently in the process of dealing with this. DO NOT LIVE ANYWHERE WHERE THIS COMPANY IS THE ONLY PROVIDER!