A few days prior to booking, I contacted the info ...

A few days prior to booking, I contacted the info email advertised on their website to ask what time check-in would be. No one got back to me. I read in a guest review that check-in would be at 4:00pm. I booked our room through Hilton's website, a night prior to arrival. When I called Hilton's phone number, they were very quick and informative. Dont try to contact them through email, as you'll never get a response back. Also, they hold your room until midnight, then it will be released for other guests. Their confirmation email advertised $25 self parking and $35 valet. Upon arrival, self parking was full and valet would have been the only option. We parked down the road for a cheaper rate... But had to carry all of our bags back to the hotel. The closest parking is the casino, about ten minutes of a walk, for a rate of $30. Check-in was quick and simple, they didn't overwhelm us with information, instead handed us an information package. Once we got to our room we were overwhelmed by the view. We were placed on the 49th floor, in the far corner (room 4961) Windows on three of the four walls, so we had nearly an all-around view. When looking out the windows you cannot see into anyone else's room and they can't see into yours, more than perfect privacy. Our bar fridge was quite loud and found out our coffee maker didn't work the following morning. I work at a hotel in a different part of Ontario, so I know that these things sometimes happen. Didn't report it to the front desk, but I left a note to inform the housekeepers. For a light sleeper, the bar fridge may have been an issue. Even if our coffee maker worked, we were only given one coffee package that was not decaf for the both of us. No one informed us what the check-out time was. As we didn't have an opportunity to have a morning coffee in room, we decided to pack our bags and go. We left around 11:30am and as we walked out the door, Housekeeping was just arriving to clean the room. Check-out was quick and the gentleman was more than friendly, but I was not given a receipt or bill. I had to contact them twice to email the invoice to me. The invoice stated that with taxes and tourism fees, my total was just over $360. My bank statement says I was charged just under $450... I called to speak to someone about it, they sent me to someone's voicemail. Still waiting for a response back. Overall the stay was fantastic, room was clean and beautiful. Staff was delightful. I think the only thing I would hope to see changed is the Guest Services. Dont get me wrong, they were friendly and did everything perfectly. But possibly get a better email service, or place some more information on check-in and check-out times. Also would recommend to offer a bill or receipt before sending the guest on their way. As there was a line I didn't want to hold everyone up. Definitely will be back and would recommend to anyone heading to Niagara Falls, you won't be disappointed!