Had 8-12 window, arrived at 1, had to go get parts...

Had 8-12 window, arrived at 1, had to go get parts, didn't finish until 4pm. Very nice Technician, safe, clean, and knowledgeable. Although I was kept informed he was running late, I feel y'all need to work on punctuality. Don't overlook your staff and send them with the proper parts!