Will never go to Hawks cay again they booked our r...

Will never go to Hawks cay again they booked our room on third floor with a broken elevator the room was not clean we had no shampoo or conditioner you can get that stuff at a much cheaper place nothing was available for most of our stay. We had to move rooms because of a huge crack in our tub and when we got to the knew room it smelled like cat pee and they told us we would have to deal with it because of covid they will not clean the room while its occupied. We were told they would refund us the resort fee but that was a lie. I will never spend my money there again I can promise you that.