Brett C.

Review of Hagerstown Ford

The integrity of this dealership is at the bottom ...

The integrity of this dealership is at the bottom of the barrel. No wonder people hate buying cars/salesmen. My wife and I went in there ready to buy a new truck. We brought both of our trades and our 7 week old daughter to boot, so if that doesn't say we're serious I don't know what does. After being lowballed on my trades, I was fed a crock about how the truck I was interested in was the "wrong price" and how they would be losing money, but would honor the deal since I was there. The manager then proceeded to tell me he "hopes I don't buy it, because he doesn't want that on his books." I then consider another truck after he stated he could work with me more on another vehicle. A very minimal increase in the trade allowance and we walked. Next day they come crawling back saying they will honor the "wrong price" (which still a week later has not changed online) and give me what I want for my trades. I went to century in mount airy, where they matched the deal, zero hassle and split the cost of a bed liner with me. In a last ditch effort to get my business Hagerstown offers me two years of free maintenance. Too bad that is included no matter where you buy it. I won't even buy parts from there after that treatment. Stay away, go to Frederick or Mount Airy!