Casey McKinney

Review of Tennis Pro Shop Fountainebleau...

A bit of a let down. This place came highly recomm...

A bit of a let down. This place came highly recommended from a friend now I have to question their judgement or lack there of. We upgraded our room to the penthouse level ocean front upon checking in. Probably a waste of money looking back. They told us it had a separate living area but it s basically a couch on the side of 2 queen beds. The bathroom shower has the worst design ever as it literally drains water into the bathroom. We had to use several towels each time we showered to clean up the water leakage. The hotel came to fix it but it didn t work much better, it s just the way it is. Faucets leak, missing parts on the shower head with exposed screws to jimmy it back together. The balcony doors are super hard to open as well. Beds squeak and are super firm. The comforter was obviously not cleaned as it spelled like dog! The cleaners broke my wife s foundation bottle although they did offer a room credit for this it s such an inconvenience. We had a hair in our Sushi at the Blaze restaurant and all the server said was that s weird it s all guys who roll the sushi . No offer to comp anything no sorry no nothing! The bright and shining star was Shaniqua at the front desk she was amazing. She was probably the only resort employee to smile all week. Most just walk pass you and say nothing, compared to a Mexico resort which is what we normally do this was just a super disappointment. Note that 80% of the lawn chairs are pointed at no Pool, actually literally they are facing nothing. The kids
Pool has a super loud compressor making it hard to converse there. And the slide requires the kids to be 4ft so our girls were not tall enough. The slide is less than a quarter the size of many slides at other resorts or water parks that only require 36 . The beach is FULL OF SEAWEED. And they charge $25 for 1 umbrella rental. Too many things to fix, I d recommend staying somewhere else this place is not all it once was, obviously.