Stephanie Pitruniak

Review of Donnelly Kia

Worst customer service I have ever received (aside...

Worst customer service I have ever received (aside from Terry the Sales guy). There was an issue with the paperwork that held up the funding of our deal. The finance manager, when trying to explain things to me, just kept talking over me and very much was telling me how things had to/were going to be instead of asking if it was okay to proceed. Not to mention, when my husband went to go see the car, the finance manager told my husband that he had to hurry up because he had to get home for supper. After being disappointed in my experience and feeling as if I didn't get any answers to my questions because the finance manager kept talking over me, I thought I would call the General Manager to complain. I called and spoke to Jim and have never spoken to anyone so rude in my life. I explained the situation and his response was "what do you want me to do about it". He didn't offer any apologies or awknowledged my feelings or anything. Regardless if he felt I was right or wrong in my complaint he should have offered an "I am sorry you feel that way" or "I am sorry you haven't had a good experience". Nothing. I asked him my questions and he said he would get back to me. He was prompt in returning my call, confirmed my next payment date and amount, as I asked, and when I asked another question he answered me with "Now you didn't ask me to look into that now did you, if you want me to pull your agreement I guess I can, but you didn't ask me too" in the most disrespectful tone I have ever heard. I was downright disgusted in how I was spoken too. I will never deal here again. We went to Donnelly off of the recommendation of someone, and I wish I had never dealt here. A car purchase is usually the second or third biggest purchase of a family's and an exciting time... I was not happy with my experience.