Amy Wells

Review of Fort Lauderdale Marriott Harbo...

This is my second year staying at this resort. My ...

This is my second year staying at this resort. My company puts on a very large conference here. This year I decided to come down 3 days early to enjoy the area. I had ask for an ocean view and did not get it. I got an interior room with no balcony or view and the desk staff just blew me off when I ask if there was 1 available. I had already been prepared to pay for the upgrade. And then on top of the already disappointment, my room had black mold all over the ceiling by the hvac system. And yes I'm sure it was mold. This is what my husband does for a living. When I called to ask to be switched rooms, the young lady was very easant but ask that I let an engineer come up and look prior to making a room change. This is not something you can fix. Once I explained to her that my husband's profession was that of dealing with these systems everyday she was quick to assign me to another room. When I went to exchange keys the desk staff was less than pleasant. I am so upset. I work in professional atmosphere and this experience has been subpar by far. Next year I will be looking for somewhere else to stay!