Absolutely horrible experience at the restaurant i...

Absolutely horrible experience at the restaurant in the hotel. I found a long brown hair in my food and my mothers steak was tough. The waiter said it was cheese when it was obviously hair and then rudely told my mom she doesn't know how to eat since her steak was hard. They need a new restaurant staff and cleaner food team. I am from the U.S. and never want to come back to this horrible hotel.