Fares Fani

Review of Miramar Al Aqah Beach Resort

Not sure how they are during normal season, but th...

Not sure how they are during normal season, but they do not adhere to social distancing during COVID19 and management is very poor, perhaps the worst I have experienced in the UAE:
A group of us went to a dive center that is located at the hotel. The practice of the dive was in the hotel pool. Once the dive ended, we all went to the pool area to order food, drinks, etc. We informed the waiter that we did not have a room number and we were paying cash, and he said it was fine. Then the towel service staff said if we do not have a room, we cant sit at the pool. After some discussion, we decided fine, we will leave if they are asking us to leave. Before we leave the kitchen staff tell us we have to pay before we leave even though our food was not even ready and we ordered 5 mins ago. Imagine, they tell us we cant use their facilities but we also have to pay for the food when it hasn't arrived or made ready yet.
THE WORST PART of the experience is, Aqbar, one of their employees follows us to our car before we are driving away and is talking to my wife right to her face and not at all keeping social distancing. You have to, by law, adhere to 2 meters of social distancing and even if there was no social distancing, it is not common etiquette to follow people into the parking lot at 45 degrees after the matter is already discussed. We went to the InterContinental just down the road to have dinner. Much better hotel, better service, and you won't run into these problems.