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Sami Jo Lien

4 years ago

My family and I stopped in several times over a fe...

My family and I stopped in several times over a few months looking for our next family member. I even had an application ready to go and fell in love with a kitten there. However, after reading our application and seeing we may have the cat go outside once in awhile into our yard, they shut us down.

I understand if this is their policy, but at no point during our multiple trips here was this mentioned. When I asked if they had noted this on the website, the head employee said she had no idea.

Okay....?

I rechecked the website to see if this policy was listed anywhere. It wasn t. Maybe you can clearly list this so that people don t spend weekend upon weekend looking for a family member if it s not even possible. I was crushed. Further - why not just write that directly on your application instead of ask a question about something that you have no interest in anyway?

We would be an incredible home! I ve had cats for my whole life who have mostly been 90% indoor, with small visits outside and they ve all lived 15-22 years. All of this could have been avoided with better communication on the part of the organization. I am disappointed in the customer service here and will not be recommending or supporting RMFR.

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