Rodney Jackson7

Review of West Ashley Crab Shack

My wife and I drove down from Savannah, Georgia to...

My wife and I drove down from Savannah, Georgia to celebrate our 15 year wedding anniversary. We decided to drop in and ordered dinner. First clue was the extremely filfthy glass the waitress brought me with chewed crab meat inside the bottom of the glass and a greasy film floating on the top of the ice. After 30 minutes she came by and I asked her for a replacement cleaned glass. That took her 20 more minutes. Then our orders weren't even hot when they made it to the table. My wife orders shrimp, scallops & fried okra and I ordered fried flounder, corn on the cob and a side order of sausage with a side salad as did my wife. The salad came in about 55 minutes in a very small bowl along with a very small amount of dressing. Finally the good arrived and it was just thrown on the plate like an afterthought! Presentation was not in good taste. She had 5 small bitesize shrimp and 5 scallops about the size a quarter and the fried okra was thrown in the plate. As for my order of Flounder it wasn't seasoned at all just fried with a coating and put on the plate. We asked the waitress for what they were charging we should have received enough food to at least now have to stop at McDonald's on the way home because we were still hungry. The sausages tasted freezer burnt and the Italian salad was nothing but Olive oil and some oregano. Not a place I'd recommend for anyone who is looking to be wowed for good food and customer service. The only thing I was wowed over was the expensive bill for such a poor quality of food! I didn't eat the sausage and corn because they both were not in good taste, but someone else probably did they just didn't know it? So disappointed with the manager who came to our table talked really fast didn't listen to our complaints and quickly moved on away from our table as if to say pay your bill and get the he'll out. Can you say the only tip they got was written on the receipt # FOR $50.00 YOU SHOULDCLOSEDOWNREGROUP&STARTOVER!
WILL NOT BE RETURNING EVER FOR A REPEAT EXPERIENCE! VERY DISAPPOINTED The Manager was not concerned about our service! Nothing was crispy nor was it good food! Very poor service and he didn't even attempt to correct the obvious issues with plating! SMH, but McDonald's came through! They have a great fried fish sandwich and the fries were awesome too!