Elisha Martin Review of Cowbell Brewing Company
Absolutely, without question, the WORST customer s...
Absolutely, without question, the WORST customer service I have ever encountered in my ENTIRE life. We called ahead to make a reservation for six and were told that the restaurant didn't take reservations for six; not that the restaurant was fully booked, not that there wasn't a reservation for that size available at the requested time, but that reservations of six were not taken. Upon arriving at the restaurant we were then told that the long tables in the bar area couldn't be reserved because they were on a first-come-first-served basis. So, since there was a bar table open, we asked a man at the reservation desk if we could sit at that table and he said we could. We sat down and within ten minutes an incredibly rude waitress came to the table and told us we had to vacate the table. This request was not done in a polite manner; we weren't offered another table, we weren't invited to join the waiting list, we were literally told that we had to leave the table. When we asked why, we were told that the table was reserved despite being told that the table was un-reservable. A manager then came to the table and asked us to leave the table, again without providing us with any other option other than to leave the restaurant. As this was happening, the bartenders and servers were sneering and laughing at us! I am absolutely mind-blown over the rudeness and lack of problem-solving ability of the ignorant staff. We have a cottage not far from Blyth and Cowbell is enroute. My family and I will never, ever purchase another Cowbell product or enter into that establishment ever again following this experience. We will also be sure to advise our friends, colleagues and renters that they should avoid this establishment at all costs. I could not be more disappointed.
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