James Ballard

Review of Toast, Inc.

Used their app to order a pick-up food order and w...

Used their app to order a pick-up food order and when I arrived at the restaurant at the correct pick-up time the restaurant was closed with the doors locked, and lights off. The restaurant phone number was inactive, so my next call was to Toast to have them cancel the order. Toast said that I would "need to contact the restaurant directly to have them issue the refund." How am I supposed to contact the restaurant when they are closed and don't have a phone number? I tried reaching the restaurant through Facebook & e-mail but have not heard anything back from them in 3 days. At this point, Toast's customer service has just stopped responding to my updates on the lack of ability to contact a restaurant THAT THEIR PRODUCT SUPPORTS. Their software handles all the restaurant's payments but claim they cannot issue a refund and leave it up to the customer to try to track down? Ok, that's one thing... but to have a customer service request be left open-ended without any response back to the customer is the reason for the review today.