Frank Prieto

Review of Park Avenue BMW

I am the owner of an indepenent family owned auto ...

I am the owner of an indepenent family owned auto parts store who called the parts department for help on parts only offered by BMW. My mother was the one who issued the call. The salesman from Park Avenue was incredibly disrespectful in responding to her order request with a snarky remark criticizing how we do not order enough from their dealership to warrant this specific order. This is not the first time that we've encountered this arrogance and disrespect from their parts department. I've also tried calling to speak with management about the issue and the only response I get is from their answering machine. No client should be treated like this regardless of how often they order from your business. I'll no longer be ordering or referring any business to this dealer.