They are great about getting you into the rental, ...

They are great about getting you into the rental, great with ease of billing and they all come off a nice genuine people. If you never have a problem with the house you will probably give it a 4-5 star review. However when you have a maintenance issue you will find out where the bad reviews come from. Birdy owns their own maintenance company, they maintenance company comes out and makes the call on if something broke who is responsible, the tenant or the rental company. As you could imagine they will fault the tenant.

The work they do is shotty at best. The home I rented had a very large deck in a big beautiful back yard. It was literally the main reason I chose this home over a few others that were of similar value. After moving in I realized the deck was rotten and unsafe, after stepping on the deck and falling through, cutting my leg up. It took over a year for the deck to be addressed, and only after a DTPA 60 day notice of lawsuit have been served on them. When they came out they removed the deck, left trash all over the yard. Did not replace or repair deck but removed and did not plant any new grass so there is now a large back yard covered in mud. Left large holes in the ground which is very unsafe. I called to complain so they sent someone to clean it up. They did take away the rest of the trash but they used wood chunks to fill in the holes left by the legs of the deck. They wood chunks obviously do not completely fill the holes and it is so unsafe I can not let my kids even play in the back yard now.

If they do any repairs and deem you responsible, they will bill you an outrageous amount and even if you dispute it they take that bill out of the rent money and serve you eviction papers if you do not pay the bill while in dispute. The "dispute" is you reply in writing and you get an email from one of the many people with the last name of Birdy telling you they have determined you are responsible. They are truly a terrible company to do business with.