I decided to book my bridal shower event at this S...

I decided to book my bridal shower event at this Sheraton(downtown Tallahassee)
My reservation was made about 6 months in advance.
Check in day June 22, 2018
2:45pm - I contacted the hotel to confirm that the presidential suite room 1215 was ready for check in. The girl on the phone said yes ma am.
I arrived at 2:55pm and the check in line was out the door. After about 15 minutes of waiting, I reached the check in desk. The young girl took my drivers license and CC and proceeded with the check in. Once the check in was complete she asked me how many ppl were in my bridal party that would be staying overnight. I said 6 including me. I informed her that only 2 of us were here now.She handed me 2 parking passes. She said only guest staying over would need them. She then said it would be a few minutes and handed me 2 drink vouchers for the bar. After about 20 minutes I got back in line (which was still long and full of angry customers. Finally it s my turn and Casey is who I have the pleasure of speaking to. I ask when would the room be ready. She snapped back and said I don t know. She radioed housekeeping 4 times. No one answered her calls. At this point I m confused if check out was at noon and it s now 3:40... why isn t the room ready?? She said let me go ask my manager. She comes back right away and tells me 20 more minutes!! Unbelievable at this point I m furious because I have my hair and makeup artist here at the hotel. My Maid of Honor and bridesmaids have arrived with decorations. And the photographer is on the way and there is no room for us to check into. I asked Casey where would she like these people to wait. She snapped again and stated she didn t know. It s now 3:50 and we still haven t check in yet. This time I decided to send my Maid of Honor to the check in desk because I couldn t handle anymore of Casey s attitude. I get being super busy, being double booked, all out of rooms for guest with no reservations, but neither of those things were my problem. I ended up leaving with my hairstylist. We ended up going back to my house to shower and get my hair done. My bridesmaids didn t check in until after 4:30pm. Which resulted in me paying the photographer and makeup artist extra to stay. My guests all started to arrive on time and we were still decorating and setting up. The check in services at the Four Points Sheraton (downtown Tallahassee) ruined my bridal shower. To make matters worse at 8:30 my entire party and all guest had to take a field trip down stairs to the front desk to retrieve more parking vouchers because we were not informed that all cars park onsite after 9pm would need said voucher or their car would be towed??...
What an unbelievable experience. We were up and out of the presidential suite at 10am Saturday morning 6/23/2018!