If i could give NO STARS I WOULD. THIS IS THE WORS...

If i could give NO STARS I WOULD. THIS IS THE WORST WEBSITE TO BOOK FLIGHTS WITH. DO NOT USE THIS COMPANY. During the COVID-19 pandemic, this company tried to make me pay 50$ to cancel my flight??? WHO DOES THAT? And when i told them that its not right or ethical they said its policy. THEN, when i could not get a refund from my airline, Flight Network told me to go and request a voucher, because a few days later my flight got cancelled. THEN, when the airline decided to give me voucher, there is approx. 150$ missing from the total amount i paid? i went back and checked the invoice, and apparently that 150$ was taken by FN as a fee for their services.... HUH? I called and asked them to refund it and they told me to write an email to customer service. So i did, and then a few days later i got an email back saying that because i requested a voucher for my cancelled flight, the fee was non-refundable.... HUH??? THEYRE THE ONES THAT TOLD ME TO REQUEST A VOUCHER... i'm so mad right now. PLEASE save your self the trouble and do not book with third-party services that take hidden crazy fees and have no empathy and take your money during a global pandemic. its ridiculous and heartless. i am in the process of contact my credit card company to get these scammers to pay back what they took.