With the exception of some of the staff , this was...

With the exception of some of the staff , this was the worst hotel I have ever stayed at in NYC ! And completely ruined mine and my daughters New Years Eve experience! Our room , which I basically paid double for during the holiday, was horrible! The TV didn t work right , as well as the phone , the wallpaper was peeling and the bathroom shower paint was so badly peeling( which I did not see at first) that when I was showering a big piece fell on my head startling me thinking it was a bug and I slipped and almost fell ! I spoke with the manager who was giving me a new Upgraded room the next day at noon ! Needless to say I had to wait until after 3 pm to get my room and the manger on duty then ( Wesley) was less than helpful , rude and seemed as though he could care less ! My UPGRADED room was exactly the same 5 doors down and I guess from upgrade they meant no paint peeling and the tv and phone both worked ! However the first beds box spring was broken and made noise with any small movement!!!! Absolutely Ridiculous! They claim newly renovated, but leave out it s only the 18 th floor ! I was also told I would not have to pay the resort fees , but then charged me for one night ! I have pictures and documents of all accounts and plan to contact The Better Business Bureau , Consumer Protect , and any and all Media Outlets if I am not contacted in a timely manner with some sort of resolution and/ or compensation concerning this matter!