First impressions are great, lobby looks lovely th...

First impressions are great, lobby looks lovely then unfortunately it goes downhill.
The woman who checked us in was miserable and as soon as we exited the lift on floor 15 (room 1502) we knew it would be bad,the carpet in hallway all creased and lifted,a tripping hazard.
Our room had peeling paper,broken socket, curtain rail broken,mouldy bath,sink plug pushed down but had to lift it back out with nails and a fire alarm which looked like it had seen a dozen fire's.
Oh 1 plus is the location 5*