For years I have been a customer of Albelli with g...

For years I have been a customer of Albelli with great satisfaction, but what they have done now is simply incomprehensible. Suddenly they changed my zip code (which has been in their system for years) and my order of 3 photo albums is not delivered. After numerous emails and also by telephone contact I am assured that the order will be delivered again but then the right address. You will not believe it but again the ordered books will be sent to an incorrect address. If this were to happen I gave the order to cancel the order and to refund my payment. Then I receive an e-mail with the message dear lady (I am already 57 years of the male gender - also known to them) the payment can be returned within 14 days (well, but preferably 14 days while I had to pay immediately with my order) expect.
I find this very sad that matters are handled in this way and they have lost a loyal customer.
Kaz Daum