Todd Ball

Review of Essence Salon and Day Spa

I would highly encourage everyone to stay away fro...

I would highly encourage everyone to stay away from any certificate purchases from this salon. Note this was for JC location but owned by same folks. I bought my wife a certificate from here in February 2019 for Valentine s Day for a gel mani pedi special. Having little kids and a busy life she tried to schedule it a few different times but their availability and hers didn t line up. After the first couple months of trying...you know time goes by....and she didn t get around to trying to use it again until early November 2019. Granted, the certificate does say it expires in 90 days...the salon wouldn t honor it in any fashion whatsoever. When she called in November the receptionist said she would have to check with the manager and she would call her back. After a week and no return call, then my wife called back again and they said they couldn t honor it because they sold specials at certain prices at certain times. Okay that s understandable, but the certificate states exactly the price the certificate was purchased and my wife asked if the price could simply be applied to any other service and they said no. So they didn t deny it based on the date but on the rationale of price changes. I simply think that s not the way you treat a customer. You re denying a customer trying to use a gift certificate within the same year it was purchased and after your salon not having availability very easily in the first 90 days. You had the opportunity to earn a repeat customer, instead now you ve created a situation where she is not interested in doing business with you or making a recommendation to others.

UPDATE: owner has corrected the concerns and I appreciate them honoring the certificate.