I have had just two experiences at Scanlon Acura w...

I have had just two experiences at Scanlon Acura with regards the service and both have left me extremely frustrated. DO NOT, I repeat, DO NOT get your car serviced at Scandal Acura.
My first appointment on October 7, 2020 was to have a host of things completed (broken door handle, backup camera not working, brakes replaced, transmission flush, etc...) and since it had been about a year since the oil had been changed on the car I asked if they could also change the oil - which of course they said they would. Then when I went to pick it up I noticed that the oil life was still at 30% (not reset to 100), so I brought it back and asked if they forgot to reset the oil life. They admitted they forgot to change the oil (even though it was on the service request paperwork).
My second appointment on Dec 3, 2020 was to have the oil changed that they forgot to change on Oct 7. They tried to sell me a $120 B1 service - but I told them that I only needed the oil change. I instructed them not to wash the car (I'm very particular about the car and do not go through automatic car washes). The oil change was completed in about 90 minutes and when I returned to the car, I noticed that it had been washed. Upon further inspection there is paint missing in both the front and rear bumpers because of the automatic car wash that they use.
I will not be going back to Scandal Acura, EVER. And I am making it a personal mission of mine to steer anyone and everyone I can away from the Scandal brand.
THEY. ARE. TERRIBLE.