Dustin DeRollo

Review of The Meritage Resort and Spa, N...

Simple. Cold shower. Made a simple request to have...

Simple. Cold shower. Made a simple request to have it addressed. It wasn't. When we asked the "manager" why, he repeated to us that there was not a problem. When we insisted there was, he told us to go back to our rooms and check the water again and bring proof. We did. We even video recorded it. After arguing for 20 minutes, and asking for other employees in the hotel to help, engineering staff came up with us. Told usthey tested it and it was 100 degrees at it's highest and that was normal. We looked up different benchmarks. 100 is far from average. Wall St. journal did a study stating 112 was ideal for comfort, safety and sanitary reasons. At no point did the manager appologize or offer ANY solution. To their credit, the maintenance staff did. We left after only 3 hrs in the room. Oh, and huge bags of dirty linens laid in front of our front door from 5PM to 830 PM when we left. Nice.