ALVARO SANCHEZ

Review of Park Central Hotel

Well situated Hotel but poor managed. I put two co...

Well situated Hotel but poor managed. I put two complains to the customer service while being there (email and SMS) and got not response. The staff at the counter is not friendly. I was charged facilities fees (Fitness Room,...) which I didn't use. In the check in, I got the wrong number for my room. We had to wait 20 minutes to get in the elevator and we tried several times to open the room, until a family had come out of the room with the embarrassing situation. I had to go back to reception where they told me they gave the wrong room number. There are too little number elevators, and we have to wait an average of 5 to 10 minutes to get to our room. There are not clear instructions in the lift that the card has to be introduced to operate. I have to explain this to several elder people which were really lost. The room is noisy as the windows have poor insulation. The good side are the cleaning staff, always with a smile and effective, I would suggest to ask the cleaning staff to coach the customer relation staff, they certainly would learn from them.