My mother in law and I got caught in the rain this...

My mother in law and I got caught in the rain this afternoon and found our way to the hotel entrance. As we stood there dripping, waiting for a cab to pick us up, we were really touched by the caring thoughtfulness of the people managing the lobby. I caught a glance of the floor manager's name plate, Val Vin or Vini who stepped out to the porch with towels for us, coming out again to ask us if we needed anything else. The taxi concierge desk personnel also were super courteous and allowed me to use the phone as my phone battery was dead. Mom and I were truly touched by the warmth and care shown to us even though we were clearly not guests of the hotel. I would like to commend Rirz Carlton for their excellent staff and request that my gratitude be conveyed to Val and the rest.
Sukanya
24th nov 2017
4:00-5:00 pm