Ryan Gherman Review of Jon Wayne Service Company
Scheduled two service appointments (A/C and plumbi...
Scheduled two service appointments (A/C and plumbing) for the same date/time (8:00a - 10:00a window). A/C Tech showed up on time, completed the work, told me what he did. No issues there.
Got a call at 8:15 that same morning to tell me the plumbers were late due to another job. Said they'd be a few hours late... how are you late for the first job of the day?
At 2:00p, still no word, so I called and was told it would be another couple hours still. At 4:30p I called again, and they said they'd be out "some time today". So I asked to reschedule for the next day, and then got a four hour time window instead of two.
Not pleased that I rearranged my entire day to wait on these guys, and then they act like I'm inconveniencing them when I finally tell them to reschedule.
They finally did show up today, and WOW what they charge is significantly higher than other estimates I received. $298 to tighten a toilet. Yes, you read that right $298. Another $298 to clear a slow draining sink. Another $298 to clear a slow draining tub, that ties into the same drain line as the sink. $958 to replace a shutoff valve that was already in place.
We told them that this was part of a pending home sale, and they still included a yearly membership to their 'Rescue Club' membership for $179.
Do your homework, find another company to do your plumbing repairs.
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