Teri Claus

Review of HYATT REGENCY NEW ORLEANS

My husband checked in and was told we don't have a...

My husband checked in and was told we don't have a King room available(which is what was confirmed with his reservation) will you accept a queen and a reduction in price. Yes, no problem. Well he gets up to the room and it is 2 single beds pushed together to make a queen, no microwave or refrigerator, both of which had been requested and promised when making the reservation. He says this is unacceptable, they say too bad that's what you get. Well this is the last time we will be staying at a a Hyatt. Antithesis of customer service.