Cherrylie Celedonio

Review of Makati Shagri-la Manila

It was a wonderful stay to celebrate the holidays....

It was a wonderful stay to celebrate the holidays. Customer service is always exceptional - from the valet staff to the reception team to the rest of the personnel manning the hotel. I would have given a 5-star rating if not for a few minor mix-up, for example, I requested a roll-away bed at the time of my booking. Even the receptionist (during check-in) mentioned that there was a set-up in the room, but all we found was the king bed and a sofa bed that wasn't set up. So I had to call to request for an additional sheet cover. Housekeeping did set it up for us...thank you. But then an hour later a hotel staff came knocking at the door with a roll-away bed...I just have to decline it (even if it was the kind of bed I expected) since the sofa bed is already setup.

But again, it's the people that made our stay comfortable and would make us want to come back.