Jen Leif

Review of Downtown Honda of Spokane

I bought a used SUV from LHM Honda. The salesman, ...

I bought a used SUV from LHM Honda. The salesman, who sold me the vehicle, was very nice in the beginning. Checking in on me making sure I liked the vehicle and asked for referrals. 2 months later my husband drove it and noticed the brakes had to push to the floor and the floor board was thumping when braking. He took it to our mechanic and there was hardly any brake pad left and rotors were shot. After replacing the brakes , rotors, and $320 later 3 lights warning lights on the dashboard were coming on. Called the salesman to tell him and he was unwilling to help me to say the least. He was very rude and told me to call the service department. I drove down to the service department and talked to the manager. I explained my story. He started to give me attitude like it was my problem because I bought a used vehicle. He asked if I bought a warranty. I said no the car fax stated no real issues. The Carfax included all of the thing their Service department replaced or fixed including the brakes. He said the carfax didn't mean anything. Really?? Then why do you give it to your customers? He said to me twice, " you weren't buying a new vehicle." Really? Did I say I was? I understand it was a used vehicle, but I didn't expect to replace breaks and rotors a couple months later. The communication to their customers is absolutely awful!!! If you speak to your customers in a respectful way, you would get better results. Once they get your money they are unwilling to help you! It's really too bad! I will be buying a new car soon and have family members in need for something new too. I will never buy a car from them and I will let everybody I know to do the same!!