I stay there with my husband for our first year an...

I stay there with my husband for our first year anniversary after getting married in new orleans. We booked this hotel like 3 months in advance.The first thing I noticed when I went to the bathroom, was a towel with 3 or 4 long black hairs and hair over the sink/cabinet area. We told the receptionist, but she didn't apologize or sounded concern. We told the guy at checkout and he told me he was going to put a note and didn't offer anything to make things better. We ask if we were going to hear from the manager and he say no. He said, we will take notes and make sure it won't happen again. This is a 4 star hotel and the long hairs in the bathroom and towel were disgusting. I never seen something like that in worst/cheaper hotels with less stars. It is sad that they don't take costumers seriously been a hotel with so many stars and due to the fact that it was our first year anniversary and it was a special ocassion. We are very disappointed on how they handle the situation and because of their lack of care with their filty bathrooms and lazy staff. We were planning to stay another night, but definitely not after seen the way they handle our concern.