Neto what have you done! The recent greed driven p...

Neto what have you done! The recent greed driven price hike is outrageous. We were paying $358 per month and we have just been informed that this will increase to $731 per month and to top if off they are moving to USD. thats right an Australian company charging in USD??? So now our bank will also charge us 3% to pay in USD. Nothing but greed so they can sell the USD to make a shed load more AUD. They are based in Brisbane so the whole story about most their costs being in USD is a lie to try and cover their greed. We have been a neto customer for 5 years and spent tens of thousands $$$ on designs etc which are obviously all locked to the neto platform. They have given us 30 days notice before the price hike but they also need 30 days notice cancellation, so now it is impossible to actually avoid the price hike as 30 days notice will take you into the new billing period with the new prices. They also know that no company will be able to get a new site up and running in 30 days! I urge everyone effected to contact the ACCC as im sure this isn't legal.

They now they have everyone in a corner which is why they've done this. We paid a deposit 2 weeks ago on a new website rebuild to give it a refresh and then they hit us with this! We have cancelled the rebuild and will sue if we have to to get our deposit back. My advice would be to stay well away and not waste time or money in this platform as who knows in 6 months they could double prices again. They have already proven they are not a loyal company and you can't trust them. I now have someone from shopify calling me to discuss our needs. They are a much larger company and a lot more trust worthy and a heap cheaper!.

Also yes as others mentioned customer service is shocking. Years ago it wasn't too bad, now however you will sit on the phone for 20 mins before anyone answers then a person struggling to speak english answers and lodges a ticket for you! then you have to wait for around 4-5 days for a reply to your urgent problem!

Bye neto, We will be migrating shortly and im sure you will not last long.

Update i have just submitted a complain to the ACCC for Unconscionable conduct. everyone needs to do the same.

Just to add a little to this on top of all this Netos customer support for its extremely buggy system is disgusting. 30 minutes on the phone before anyone answers and then they lodge a ticket that you can expect to wait around 4 weeks for a reply if you actually ever get one! This isnt in busy times it is every single time you call.