UPDATE:

UPDATE:
Less than 24hrs after my last visit the Owner personally contacted me to rectify the situation. She heard me out, expressed her apologies and was courteous. I really appreciated her simply hearing me out and addressing my concerns.
Today was probably one of the better experiences I had here.
Clarissa was great and very attentive. Just be sure not to wear any earrings because her neck work is very thorough lol I have already booked my next appointment!!
Thank you again to the owner for the personal touch!