How can you stay when you can't even make a reserv...

How can you stay when you can't even make a reservation. I left 3 messages. Sat on hold for 30 minutes at a time to then get forced to voice-mail. Then once I finally got someone's he placed me on hold and never came back the phone range and range for 10 minutes. What terrible service. Was trying to book a room for a wedding. Guess we are staying somewhere else. Very rude.