Stayed here recently and I was underwhelmed, charg...

Stayed here recently and I was underwhelmed, charged erroneously and will not be returning. Climate controls in our room (Rm. 612 ) were consistently either exceptionally hot or exceptionally cold with a vent that blew directly onto the bed making sleeping on an already too soft bed with poor quality pillows even more uncomfortable. As well, the bed was too small for two people though to their credit, they did mention in the original post it was a full-sized mattress opposed to a queen sized mattress.

What really annoyed me most of all was the erroneous $501 dollar charge made "by accident by the computer" after already paying for my room in full via Orbitz. While this was rectified (I received my money back 72 hours later) I should NEVER have had this happen in the first place and it affected other deposits and purchases made during my actual trip. This is unacceptable and while I was 'apologized' to it has little to do with the fact that my vacation was interrupted by this error. In addition, when I first confronted a staff member about this in the lobby she "didn't know" and guessed it was a "safety deposit" for potential damages. When I pointed out the absurdity of a $501 dollar charge for potential damages and that a $50 charge was already made for any possible damages (which was returned, 72 hours later) she simply said "I dont know!" I received answers once following through with the manager. And finally, to add further insult to injury, they charged me erroneously for a valet charge never used but did refund it.

In closing, I will never stay here again and will share this poor experience with others who I know may be visiting Maine. I'd love to see Westin Portland further rectify my poor experience.