Very disappointed. Bought a pair of hiking boots ...

Very disappointed. Bought a pair of hiking boots on my last trip to Acadia National Park . Went to use them on this trip and the boots literally disintegrated. The soles completely fell apart. Boots were not abused or worn in rain, yet the soles fell apart simular to a tire loosing a retread. Brought them back to the store to be told that without a receipt there is nothing they could do. Boots were 'LL Bean brand but with their new returns policy, you are no longer protected by even manufactured defects past 90 days. Customer service representation was rude and when I asked if she could throw them out for me since they are of no use to me, was told that she is not allowed to touch them. Really!!?? There is absolutely no reason for me to ever shop your store with better service from your competitors and certainly more polite.

Follow up: customer service representative called, were able to research proof of purchase. They honored the warrantee and gave me credit. Impressed that they went out of their way to follow up. Thank you Amy and 'LL Bean