S. Sinha

Review of MERCEDES-BENZ OF SUGAR LAND

An experience of a lifetime! Being a car enthusias...

An experience of a lifetime! Being a car enthusiast, I have owned many cars from German luxury grand touring cars to high horse power sports car and by far this was the most incredible car buying experience I have ever had in my life.
I went to the Mercedes Benz Sugarland a week ago to simply check out few cars they had in lot after researching through their website. Without any appointment I walked in and met with Dakota (a new sales professional) and explained that I was interested in a car. Dakota gathered all the information he needed to get this process started and without wasting any time he got the car ready for the test drive. He was very polite and did not act like a typical car sales person that we all aren t a fan of. We got back, and he asked about my experience with the car, presented the Carfax and the numbers for the car. I was very straight forward with Dakota and told him that I will not be making any decision tonight. He again thanked me for my visit. The next morning, I had a conversation with Dakota and he expressed that him and his manager (David) will like to welcome back to the dealership to see if there is anything they can do to serve my needs. I mentioned him that I will visit the dealership. As I was walking into the dealership, I was still not sure if I was truly interested in buying a car from Mercedes Sugarland, but meeting David and his welcoming attitude really made me feel comfortable. David was upfront with his numbers wanted to make my experience as pleasant as possible. He went above and beyond, and made me feel that I was becoming a part of new family and not just buying a car. I truly wish every manager is always like David (professional and caring and not just trying to sell.)
To sum everything up, I can truly say I bought the car because of the welcoming vibe I received from David and Dakota. They wanted to build a relationship with me and not just sell a car to make money. Moving forward I encourage each and everyone to go and check out Mercedes Sugarland and meet these gentlemen. I will be taking my business, my friends and family s car business to David and his crew. Keep it up guys! Cheers!