H W

Review of ANA Hotel Sydney

Our whole stay right from the start was disappoint...

Our whole stay right from the start was disappointing. Staff were unfriendly and had difficulty understanding English. Room service food turned up cold EVERY time and was excessively priced. Our two year old son got served BOILING water in the restaurant at breakfast in his bottle !!!!! I asked for iced water and had I not checked it first he could ve ended up seriously injured. Staff tried to charge me for mini bar items we didn t even touch.Housekeeping turned up at 9.30pm trying to service our room when my son was fast asleep when all I asked for was some towels and bottles of water. Our fridge didn t close properly so all drinks were warm. $6 room service tray charge a disgrace. The list goes on!

EDIT: I was contacted by the head of Room Service to apologise for the poor service. Was reassured I would be contacted by head of all other departments involved. That was over a week ago. What a JOKE