Unfortunately, unlike my 5 star on my last visit a...

Unfortunately, unlike my 5 star on my last visit a month ago. Room was clean. Couldn t get into pool as it was all booked. Major attraction and kids were very disappointed. One of the cleaning staff had a short attitude with me at one point. No bench in designated smoking area so you have to sit on the curb. I thought I found my perfect hotel. Sadly I will have to try somewhere else next time. Why did it have to go down and not up it quality. Hope they read these and change a few things.