To any and all potential/future customers to Paul ...

To any and all potential/future customers to Paul Stuart, NYC/Madison x 45th:
Please be advised that as a former customer and patron of the above mentioned store, I feel compelled to relate the following experiences that I had recently with this store. Several years ago I purchased custom made shirts at a cost of $400 a piece and returned several weeks ago to request that the collars on the shirts - which had been worn out - could be replaced. I was told by the manager that Paul Stuart no longer fabricated Men's shirts on the premises, and that they sent the shirts out. He was not sure that he could get the same material and was also unsure of how long it would take the third party vendor to repair the shirts. Since I wear these shirts for my job I was thoroughly disappointed, and somewhat inconvenienced. The flagrant lack of regard for customer satisfaction and customer loyalty by the staff at Paul Stuart was a disappointment, and very different from my experience there previously.
- There was no offer to have the shop tailor attempt to secure the fabric and repair the shirts as a courtesy
- There was no consideration as to any responsibility they might have had to at least attempt to remedy the situation.. since they were the original manufacturer
- There was no offer made for assistance in any way, and the situation was just dismissed and disregarded out of hand.. with a screw you attitude
Therefore $1200 of custom shirts fabricated at Paul Stuart's several years ago are now essentially useless.
When I shopped there several years ago the staff was courteous, engaging, and would bend over backwards for any service they could render the customer. However, at present all that has changed, and there is a new Teflon attitude at Paul Stuart's NYC. Presently I would recommend anyone considering high quality custom shirts to have them made elsewhere.

Last Christmas I received a gift card for Paul Stuarts and went to use the gift card and was told that a minimum requirement of 5 shirts had to be ordered. At that point I approached the manager for a refund on the gift card and he refused. I urge anybody considering doing business with Paul Stuart to consider the above facts. I also feel their merchandise is overpriced - and can be gotten elsewhere from a different manufacturer at a more economical purchase price.